Warranty, Returns & Refunds

Warranty terms, returning and refunding your order.

Buying abrasive tools is not a routine task and requires professional competence. 

Warranty and Complains 

Warranty period - 1 year after date of receiving the goods (according to tracking information)

We accept warranty and quality complains in the following circumstances:

  • - The tool's parameters do not correspond to specification (dimensions, grain size, concentration, bond, etc. indicated in invoice and/or accompanying passport);
  • - The tool was damaged during  delivery, please ensure to send us photos of damaged item upon arrival;
  • - Height of abrasive (e.g. diamond, CBN) is at least 2/3 of original;
  • - The tool was used according to  operation recommendations and requirements indicated in accompanying passport. 

Returns

Please make sure you understand all technical information related to your order or contact us for comprehensive consultation.

Buyer may return his item within 1 month after purchase:

  • - In original packaging;
  • - With accompanying passport;
  • - In unused condition.

Buyer pays return shipping, and receives refund after we receive and inspect the returned item.

Refunds

Your order is covered with PayPal Purchase Protection.

However we strive to ensure the highest level of customer satisfaction and resolve your issue in fast and honest manner, without attracting 3d parties. 

For extra safety You also may buy our tools on auction, clicking on link at the bottom of product description. 

 

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