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PT Buying superabrasive tools is a task that requires professional competence. At abrasivetools.eu, we bridge the gap between high-end industrial manufacturing and the end-user, ensuring every Diamond and CBN tool meets rigorous performance standards.
1. Professional Quality Standards
Our tools are manufactured in Poltava, the heart of Ukraine’s superabrasive industry. Quality is not just a word for us; it is a technical reality:
- Certified Production: All wheels, stones, and pastes are produced by factories with long-standing traditions, conforming to strict quality and safety standards.
- Precision Grit Grading: We use high-purity synthetic diamonds and CBN grains with precise grading to ensure consistent surface finishes.
- Advanced Bond Systems: Whether it's resin, vitrified, or metal bond, our tools are engineered for thermal stability and long service life.
- Technical Passports: Every professional tool is accompanied by a technical passport, confirming its specifications (dimensions, grain size, concentration).
2. Warranty & Quality Claims
We provide a 1-year warranty from the date of delivery (based on tracking info). We accept warranty claims if:
- Specification Mismatch: The tool’s parameters do not correspond to the specifications (dimensions, grain, concentration, etc.) indicated in the invoice or passport.
- Shipping Damage: The tool was damaged during delivery (please provide photos upon arrival).
- Abrasive Integrity: The abrasive layer (Diamond/CBN) is at least 2/3 of its original height.
- Correct Operation: The tool was used according to the recommendations and requirements in the technical passport.
3. Returns & Refunds
Please ensure you understand all technical details before ordering. We offer comprehensive consultations to help you choose the right tool.
- 30-Day Return Window: You may return an item within 1 month of purchase.
- Conditions: Items must be unused, in original packaging, and include the technical passport.
- Shipping & Inspection: The buyer pays for return shipping. Refunds are issued after our technical team inspects the item.
4. Purchase Protection & Authenticity
- Secure Payment: Your order is covered by PayPal Purchase Protection. We strive to resolve all issues honestly and directly.
- Beware of Fakes: Poltava is home to 3 leading factories that set the standard for superabrasives. Look for the official logos to ensure you are buying an authentic Ukrainian product.
- Poltava diamond tools
- Poltava plant of diamond tools
- Distar
Some products we sell may be without logos, these are private labels, made by one of these manufacturers, exclusively for us and marketed by us: Aldim, Abrasivetools.
Instrument must be accompanied with passport, which indicates technical parameters (in Ukrainian): type, dimensions, standard, bond, grain type and size, quality control and, which is important, number. Numbers on instrument and in passport must match. Passport is legal document ! Please review photos below and pay attention on sign № (on wheel and on stone), which is followed by digits. This is number of instrument.
